Concierge 2017-07-20T11:06:45+00:00
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Meet Concierge

Concierge is a mobile retail platform that provides data­-driven engagement, enhanced customer service, and point-­of-sale capabilities. This mobile solution empowers retail sales associates by providing valuable information at their fingertips, improving productivity, efficiency and quality of service to deliver a personalize shopping experience.

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Clienteling

Make the most of every customer interaction.

Create a personalized, high-touch shopping experience for customers with Black Book CRM that provides store associates access to customer contact information, preferences, attributes, purchase history, wishlist and loyalty information.

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Efficiently manage daily activities, all in one place.

The Planner provides store associates with a calendar view of their daily tasks to better manage their day. Workforce management integrations provide task delegation and work scheduling for smooth operations. Encourage store associates to engage with customers by scheduling appointments, all in one place.

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Assisted selling

Break down walls with an endless aisle.

Prevent lost sales and transact bigger orders with the omni-channel Product Catalog for an endless aisle of possibilities. Combine ship-from-store, store and ship-to-home options all within the same transaction. Store associates will have access to the same information customers get online with inventory availability, product reviews and recommendations.

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Looks that excite the imagination.

Inspire customers with complete and personalized looks based on buying behavior and preferences with Look Builder – then send the look via email, SMS or even to the cart for checkout. Store associates can even collaborate on looks with corporate and fellow associates.

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Expanding brick and mortar capabilities with order fulfillment.

Arm associates with the information they need to handle in-store fulfillment for BOPIS orders with Fulfillment. With the ability to assign orders to store associates, track status and request courier delivery, customers can get their orders how they want them, quicker.

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Transact from anywhere in the store.

Skip the lines and provide the benefit of fast and convenient checkout with MPOS. Leverage existing POS infrastructure and mirror your current checkout process with capabilities for suspend, credit cards, Apple Pay and Android Pay.

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Engagement

Drive engagement with 1-on-1 conversations.

Whether it is SMS, email, or chat, Messaging and Email pull all customer conversations together. Choose from a library of templates with the ability to add personal notes for product information, upcoming store events, looks and birthdays. With quick access to their email inbox, store associates can easily respond and engage with customers – all without leaving the app.

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Productivity

Efficiently manage daily activities, all in one place.

Productivity gains with the Dashboard includes a daily snapshot of activities, corporate social media feeds, product updates, personal sales goals, corporate messages, marketing campaigns, and training tips.

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